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80s-Customer Care

Returns Information

Shipping

Ordering and Payment

Order Tracking & Status

Size Guide

FAQ

Live Chat

Questions or concerns? Let’s chat click our Live Help 

Email Us

Have questions about your order? Email us and we will respond as quickly as possible!

[email protected] 

Call Us

Want to speak to a live person? Our customer care team is available Monday-Friday 10am-5pm PST 714.200.2878

Returns & Exchanges Information

Exchanges

If you would like to exchange an item you may request an RMA, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock and when we receive your item for exchange we will refund the item.

Return Policy

If for any reason you are not happy with your purchase, you may request an RMA (Return Merchandise Authorization). Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

*Merchandise must be returned within 30 calendar days of receipt

*Merchandise must be unworn, unused, unwashed in original packaging with tags attached

*All Footwear returns must include the original shoebox in original condition without postal labels in unworn/used condition

*All swimwear must have hygiene liners still intact

*Sale items are only refunded in the form of store credit

*Shipping fees, duties, taxes, customs fees are non-refundable on returns or exchanges.

* If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from the refund.

**Please contact us for consideration on undergarments

U.S. Returns

Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your invoice or returns form when mailing your return to the address below:

80’s Purple Returns 3012 S Croddy Way Santa Ana CA 92704

International Returns

Orders must be returned within 30 days of receiving your package. Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages.  Please include your invoice or returns form and your RMA number. Shipping and duties, taxes, customs fees are non-refundable. Items can be returned to the address below:

80’s Purple Returns 3012 S Croddy Way Santa Ana CA 92704

Refunds and Processing

*Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Local Returns

As an added convenience to our local customers, we will be happy to issue an exchange or store credit for your online purchase at the Santa Ana warehouse. Any exchange or store credit will be given in compliance with our current in-store return policy, which requires a receipt for the original price paid within 30 days of date of purchase for any non-sale items returned in their original condition.

Shipping Info

Hey! Just a reminder that orders are processed and shipped within 1-3 business days after an order is placed, if your order needs verification of payment, it can delay the processing of your order.  This is just an estimate, though, and doesn't include weekends or holidays. You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated.

Shipping Rates & Delivery times

In-Store Pickup (Santa Ana, CA)

We offer In-Store Pickup as an option for our customers local to Southern California. Select Warehouse Pickup at Checkout and your items will be available for pickup at our Santa Ana Office. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days. 80's Purple - 3012 S Croddy Way, Santa Ana, CA 92704

Domestic-US

Mail Class

Shipping Time

Rates

First Class

3-7 Business Days

$4.95 and up

Priority

2-3 Business Days

$6.95 and up

International *shipping time may vary depending on customs

Mail Class

Shipping Time

Rates

First Class International

7-20 Business Days

$9.95 and up

International Priority

5-10 Business Days

$18 and up

Countries we ship to

Australia, Canada, England, France, Germany, Great Britain, Hong Kong, Ireland, Italy, Japan, South Korea, Northern Ireland, Russia, Sweden, Switzerland, United Kingdom

Ordering and Payment

Sales Tax

Applicable sales tax 8% will be added to all purchases shipping to California. 

Payment Options

We accept VisaMasterCardDiscover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. Note, your account will not be charged until your order actually ships. 

Using Store Credit

To use a store credit, sign into your 80’s Purple account; you will see your store credit on the "My Account" page. Upon checking out, the store credit will automatically be deducted from your total.  If you do not use the entire store credit, the remainder will go back into your 80’s Purple account to be used on future purchases.

Size & Measurement Charts

Please see our Size Guide for general information on sizing.  If you have a specific questions about the fit of an item or measurement guidelines, please email our customer care department at [email protected]

Adding Items to Your Cart

When viewing an item on the product detail page, you may add an item to your tote by simply selecting your size and specifying quantity needed.  Then, to add the item to your cart, you will simply click the "Add To Cart" button. 

Placing an Order

After you have added an item to your tote, you will be prompted to review your tote.  Here, you may review all items in your tote, update quantities, remove items or return to the product detail page.  Once you have reviewed the items in your tote, you may either continue shopping or proceed to check out and place your order. 

Checking Out

Step 1 
By clicking the "Check Out" button in your cart, you will be asked to either sign-in to your account or to click continue if you do not have an account. 

Step 2 
If you do not have an account, you will be asked to enter your billing address information.  If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step.  Or, you may edit your shipping address to a different address by clicking edit.

Step 3 
Next choose which shipping method you would like to use for delivery.

Step 4 
To complete your order, simply confirm by reviewing the order totals and entering in your payment information.  We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. Then click the "Complete Order" button.  Upon completion, you will be given an order number and you will receive an email confirmation of your order details. 

Placing an Order by Phone

We are happy to take your order quickly by phone. Please call our customer care department at: 714.200.2878 M-F 10AM – 5PM PST

Verification and Shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.  This may require us to contact your directly.  When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order. 

Order Tracking & Status

Tracking Your Order

If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”.   If your order states “Processing”, your order has been received and is being processed by our warehouse.  If your order has “Shipped”, you will see a delivery tracking number. If you do not have an account, please contact our customer service team. We will be happy to provide you with your order status or tracking information.  To better help us assist you, please have your order number and last name on the order ready.

Change or Cancel Your Order

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes. Please contact customer care at 714.200.2878 or [email protected]

Add Items to an Order You Just Placed

Unfortunately we cannot add items to an existing order, we can cancel your current order and a new order can be placed for all the items you wish to purchase. Once and order is placed we are unable to change the original form of payment
You may email us at: [email protected].  Please reference order number. 

Size Guide

Please use these size charts to help determine your size. Because sizing and cut will vary between brands, please use the charts as a general guide to compare the various size scales. If you have a specific sizing question or would like more information, please contact Customer Care. Sizes listed are US, unless otherwise noted. Insert size chart below

FAQ

Was I charged twice?

Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account ‘pending’ transaction. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear post once an order is shipped (depending on your bank, usually within 48 – 72 hours.) Please only click the “Place Order” button once to avoid multiple authorizations.

I get an error message when I enter my Shipping And Billing Addresses. What’s going on?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

My order won’t go through and is Preauthrejected. What should I do?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Care at:
714.200.2878 M-F 10AM-5PM PST or [email protected]

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 1-3 business days, and once our warehouse has processed your order, we will be unable to make any changes.   

I just placed my order.  Can I add another item to it?

Unfortunately we cannot add items to an existing order.

I’m unsure about a size; or I have a fit question.  How do I find this information?

Please see our Fit Guide for general information on sizing.  If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Care department.

I’m in love with something that’s out of stock in my size! What can I do?

New items can sell out quickly, but we may get more soon! Contact our customer care team if you are looking for a specific product as we get new shipments frequently.

Can I return or exchange items that were purchased on sale?

All sale items can be returned for store credit only, shipping will not be refunded.

How long does it take to process my return?

Once we have received your package, your refund will be processed within 2 weeks. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

When will my order ship?

Most orders ship within 1-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Where is my order confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order, please allow 24-48 hours for tracking to be updated.  If for some reason, you did not receive an email, please check your spam folder and add [email protected]  to your safe sender list. You can also check your order status by signing into your account on our website.

My order status says “Processing.” What does that mean?

“Processing” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”

Why was my order canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. If your order need some extra verification of your billing and payment information and we did not receive a response, the order was then canceled as we are unable to hold orders for longer than 3 business days.

Will I have to pay international Taxes & Duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. 80’s Purple cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

If you refuse a shipment from 80’s Purple, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to 80’s Purple. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded 

I have a store credit. How do I use it?

First, sign into your 80’s Purple account. You should see the store credit on the "My Account" page. Upon checkout, the store credit will automatically be deducted from your order total.

If you do not use the entire store credit, the remainder will go back into your 80’s Purple account to be used on future purchases.

I received an 80’s Purple Gift Card. How do I use it?

Under the Payment section during checkout, click the “Use A Gift Card” button. Enter your gift card number and PIN (if you have one). Click “Apply Gift Card”. The gift card amount will be deducted from your order total. 

Do You Have Any Store Locations?

Yes, on the Internet! We’re an online-only fashion store, which means you can shop with us 24/7 from around the world! We’re always working to expand our list!

I love 80’s Purple and want to be a reseller! Do you have any resellers or authorize reselling?

We love our customers too! While we appreciate you wanting to be a reseller of 80’s Purple merchandise, we do not currently have any resellers, nor do we authorize any reselling of our merchandise. Please come to view and purchase our products at any time directly from 80spuple.com!